Privacy Policy

Crown Superior LLC / Crown Superior Insurance Agency
Effective Date: August 19, 2026

Crown Superior LLC, doing business as Crown Superior Insurance Agency ("Crown Superior," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, telephone communications, text messaging, email, insurance quote requests, payment-related communications, and other interactions with Crown Superior.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Mailing and residential address
• Email address
• Telephone and mobile telephone number
• Date of birth
• Driver's license information
• Vehicle information, including VIN
• Current or previous insurance information
• Information concerning drivers and household members
• Insurance coverage selections
• Information necessary to obtain an insurance quote or service an insurance policy
• Payment and billing-related information
• Communications and information you submit through our website, telephone, email, text messaging, or other communication channels

To provide insurance quotes and insurance-related services, we may also obtain information from third-party sources as permitted by law, including insurance carriers, consumer reporting agencies, motor vehicle records, claims databases, and other insurance-related information sources.

Insurance Quotes and Consumer Reports

To provide you with an accurate insurance quote, Crown Superior and/or the insurance companies with which we work may use information obtained from you and other sources, including driving history, claims history, insurance history, and consumer or credit-based information where permitted by law.

Insurance rates, eligibility, products, and underwriting decisions are determined by the applicable insurance carrier and may vary based on information obtained during the quoting and underwriting process.

How We Use Information

We may use information we collect to:

• Provide insurance quotes and insurance-related services;
• Submit information to insurance companies as necessary to obtain quotes or issue or service insurance policies;
• Process and respond to customer inquiries;
• Service existing insurance policies;
• Process policy change requests;
• Provide billing and payment-related information;
• Send requested documents, links, notices, and policy information;
• Communicate regarding quotes, applications, policies, payments, renewals, cancellations, and other insurance-related matters;
• Provide customer service and support;
• Detect and prevent fraud or unauthorized activity;
• Maintain business and regulatory records;
• Comply with applicable laws, regulations, court orders, and legal obligations; and
• Send marketing or promotional communications when permitted by law and when appropriate consent has been obtained.

Disclosure of Information

Crown Superior may disclose personal information when reasonably necessary to provide the products or services requested by a customer. This may include disclosure to insurance carriers, insurance-related service providers, payment processors, technology providers, and other vendors that assist us in operating our business and servicing customers.

We may also disclose information when required by law, regulation, subpoena, court order, or other lawful governmental request, or when reasonably necessary to protect our legal rights, customers, employees, or business.

We do not sell personal information for unrelated third-party marketing purposes.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information, including SMS opt-in data and consent, will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

Service providers that assist Crown Superior in delivering its own communications or services may process information solely as necessary to provide those services on our behalf and subject to applicable confidentiality and data-protection requirements.

SMS/Text Messaging Privacy

If you provide your mobile telephone number and consent to receive text messages from Crown Superior, we may use that number to communicate with you concerning insurance quotes, applications, policies, payments, requested information, customer-service matters, and other communications covered by your consent.

Where you separately consent to promotional messages, Crown Superior may also send marketing or promotional text messages.

Consent to receive marketing text messages is not a condition of purchasing insurance or other goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

SMS opt-in data and consent are not sold or shared with third parties for their marketing purposes.

Payment Information

When payment information is submitted to Crown Superior or through a payment service used by Crown Superior, payment information may be processed by the applicable payment processor, financial institution, insurance carrier, or service provider as necessary to complete the transaction.

We take reasonable measures designed to safeguard personal and payment-related information.

Cookies and Website Information

Our website and the technology providers that support it may automatically collect certain technical information, such as IP address, browser type, device information, pages visited, and similar website usage information.

Cookies and similar technologies may be used to operate, secure, and improve our website and services.

Data Security

Crown Superior uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and insurance records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

Your Choices

You may contact Crown Superior to request that certain contact information be corrected or updated.

You may unsubscribe from promotional emails using the unsubscribe method provided in the communication.

You may opt out of text messages by replying STOP.

Opting out of promotional communications does not necessarily prevent Crown Superior from sending non-promotional communications that are necessary to service an existing policy, respond to a request, complete a transaction, or comply with legal obligations, where permitted by law.

Third-Party Websites and Insurance Companies

Our website may contain links to insurance companies, payment processors, or other third-party websites.

Those organizations maintain their own privacy practices. Crown Superior is not responsible for the privacy practices or content of independently operated third-party websites.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly solicit personal information directly from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

The effective date displayed at the top of this policy indicates when it was last updated.

Contact Us

If you have questions regarding this Privacy Policy or Crown Superior's privacy practices, please contact:

Crown Superior LLC
Crown Superior Insurance Agency
Website: www.crownsuperior.com